Notation Based on the Act on Specified Commercial Transactions

Seller

HERCULES LABO Co., Ltd. (株式会社HERCULES LABO)

Representative

Kota Kudo

Address

2-31-7 Kuboyama-cho, Hachioji-shi, Tokyo, Japan

Phone

042-610-3170
(Telephone hours: 10:00–19:00 (JST), closed on Wednesdays. Telephone inquiries are taken during these hours.)

Email

info@herculeslabo.com

What we do

• Making and selling specimens and specimen art (this site, herculeslabo.com).
• Selling live Hercules beetles (insect.herculeslabo.com).
Both are run by HERCULES LABO Co., Ltd.
This notice covers the specimens and specimen art sold on this site.
The terms for live beetles are set out in the legal notice on insect.herculeslabo.com, our other site.

Inquiries

By email (info@herculeslabo.com), the website contact form, or our official LINE account. We reply within business days as a rule.

Sale price

As shown on each product page (prices on Japanese pages are in JPY, tax included).
“Inquire” items are individually quoted (tax included).
Any foreign-currency figures shown on English pages are indicative only; the binding price is in JPY and foreign-currency amounts vary with the exchange rate.

Additional charges

• Domestic shipping: domestic shipping for artworks (specimen art) and specimens alike is borne by the customer.
Where the subtotal of the works is under 300,000 yen, we charge 1,480–2,480 yen (tax included) by destination region, collected at checkout.
Where the subtotal is 300,000 yen or more, the work is sent within Japan by specialist fine-art transport with insurance.
In that case we charge 25,000–42,000 yen (tax included) by destination region, likewise collected at checkout.
Where a work is priced above 3,000,000 yen (tax included), the transport-insurance premium changes, so we provide an individual quotation that includes shipping.
• International shipping: shipping charges for delivery outside Japan are as set out under “Shipping destinations” below.
• Payment surcharges: we do not add a payment surcharge to buyers (payment-processing fees are absorbed into the price).
Bank-transfer fees are borne by the customer.
PayPal fees are borne by us; nothing is added to your total.
• Import VAT, customs duties and clearance fees on international orders: these are not included in the displayed price or shipping. They are payable by you as the importer (DDU — the buyer bears import charges in the destination country) and are collected by your carrier or customs office before delivery. See “International shipping charges (DDU)” below.

Payment methods

• Credit card.
You enter your card details on the checkout page.
Card numbers are handled by the payment processor and we do not receive them.
• Bank transfer.
Available at checkout.
For works marked “Inquire”, and for orders shipped outside Japan whose shipping is quoted individually (see “Shipping destinations” below), we issue an invoice or quotation.
• PayPal.
Available at checkout.
You can pay from your PayPal balance, a linked bank account, or a card.
PayPal fees are borne by us; nothing is added to your total.
• Payment in person (cash).
Available where you collect the work at our Hachioji gallery.
The method may depend on the item and purchase route, and is advised on each product page or in your quotation.

Payment timing

• Credit card: charged at order confirmation (we may capture before shipping).
• Bank transfer: within 7 days of the order where selected at checkout.
Where we issue an invoice or quotation, please pay per that document, as a rule within 7 days of issuance.
Late payment may result in cancellation and relisting.
• PayPal: charged at order confirmation (we may capture before shipping).
• Payment in person: paid in cash at the gallery when you collect the work.

Delivery time

• In-stock artworks and specimens: shipped within 7 business days of the order (or of confirmed payment for bank transfer).
• Made-to-order and “Inquire” pieces: per the individually agreed lead time.
• International: varies with customs clearance and transit; advised individually.
• Collection in person: you can choose “Pickup in store” as the delivery method at checkout.
Please allow 2–4 days from your order for us to prepare the work.
Collection is at our Hachioji gallery.
Our gallery opened on Thursday, 13 August 2026 and is now open.
No shipping charge applies to collection in person.

Shipping destinations

Artworks (specimen art) and specimens are delivered within Japan and overseas.
Outside Japan, we deliver to the following 27 countries and regions.
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Every country and region on this list can be selected as the delivery destination at checkout.
Countries and regions not on the list cannot be selected at checkout.
We add destinations as each is prepared, and every destination we add is shown on this list.
For delivery outside Japan, where the subtotal of the works is under 300,000 yen we charge 19,000 yen (tax included) at checkout.
Where the subtotal is 300,000 yen or more, the work is sent by specialist fine-art transport and we provide an individual quotation that includes shipping.
For those orders please contact us.
We proceed only after you confirm the quotation.

Returns & cancellations

As set out in our Returns & Refund Policy. Artworks (specimen art) and bare specimens are one-of-a-kind; returns and cancellations for customer convenience are not accepted. Transport damage is handled separately under our transport-damage coverage.
Customers in the EU and the UK have a 14-day right to cancel, running from the day after the goods are received; see Section 4 of our Returns & Refund Policy.

Offer validity

Any quotation or invoice we issue states a validity period (7 days from issuance as a rule).
As every work is one of a kind, a piece is withdrawn from sale once acquired.
For collection in person, please visit us within 7 days of your order.
If you have not visited by then, we may contact you and may cancel the order.

Defective / non-conforming goods

Damage or defects (non-conformity) are handled under our Returns & Refund Policy.

International shipping charges (DDU)

International shipments are DDU (buyer-borne) as a rule. Import VAT, customs duties and clearance fees are charged to you, the importer, in the destination country. We share an estimated landed cost for your country before we ship, and ship only after you confirm. Refusing delivery does not waive these charges. Whether a piece is exempt from customs duty as fine art depends on it falling within your country’s customs definition of “works of art” — for specimen-based decorative art this is not yet settled. Even where it does qualify, import VAT may apply (e.g. UK 5%, France 5.5%, Italy 5%, Germany 7%*). Where it does not, standard rates may apply (e.g. Germany 19%, UK 20%).
*Rates and customs classifications may change; the figures above are indicative. We re-check the current classification and rate before shipping.

Please contact us by phone on 042-610-3170 (10:00–19:00 (JST), closed on Wednesdays) or by email at info@herculeslabo.com. Inquiries received outside these hours are answered on the next business day.